Merged entity will share best practices of Vistara, Air India: Bhaskar Bhat

The merger of Vistara and Air India will create an integrated entity that will share the best practices of the two airlines and the livery of Vistara will stay for sometime, a senior official said on Wednesday. Vistara, a joint venture between Tata Group and Singapore Airlines, is set to merge with Air India on November 11 as part of the Tatas consolidating their airline business. Air India Express completed the merger of AIX Connect, formerly AirAsia India, with itself this month. While emphasising the importance of empowering frontline staff, Vistara Chairman Bhaskar Bhat said it will be ensured that passengers keep getting better and better services from the merged entity. "The merged entity will be one integrated entity. How does it translate... through SOPs (Standard Operating Procedures). It will become a single SOP as it becomes one brand... (there will be) sharing of best practices," he said. Stressing on the idea of driving differentiation across areas, Bhat said that ...